Effective Date: [Insert Date]
At MartBuy.store, we prioritize customer satisfaction and are committed to delivering the freshest and highest quality organic products to your doorstep. If you are not completely satisfied with your purchase, we’re here to help.
🔁 Returns Eligibility
You may request a return or replacement if:
- The product was damaged or defective upon delivery.
- You received the wrong item.
- The product is expired or not as described.
Due to the perishable nature of many of our items (like fruits, vegetables, and fresh organic produce), we do not accept returns for reasons such as taste, personal preference, or minor packaging dents unless the product is unusable.
🕒 Return Request Window
Return or refund requests must be made within 7 days of receiving your order. After 7 days, unfortunately, we cannot offer a refund or replacement.
📸 Proof Required
To process your request, please send us:
- A clear photo or video of the product in question
- Your order ID
- A brief explanation of the issue
Send to:
📧 Email: support@martbuy.store
📱 WhatsApp/Phone: [Insert Number]
💸 Refunds
Once we verify the issue, we will initiate a full refund or send a replacement, based on your preference and product availability.
- Refunds will be processed back to your original payment method within 5–7 business days.
- In case of Cash on Delivery (COD), we will refund via UPI or bank transfer.
🚚 Return Pickup
For eligible returns, we will arrange a free reverse pickup from your address (if available in your area). In some cases, we may ask you to dispose of the product safely.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Items without original packaging
- Products returned after 7 days of delivery
- Items bought during clearance sales or marked as non-returnable
📝 Exchange Policy
If you received a damaged or incorrect item, we’ll happily send a free replacement. You must report the issue within the 7-day return window.